FAQs

Welcome to our "FAQ Fiesta!" It's the place where we've gathered all the most frequently asked questions, wrapped them up in a virtual confetti of information, and presented them to you in an easy-to-digest format.

Think of it as your very own colourful, bold treasure trove of answers, designed to make your online journey a bright breeze.

Why shop with eight hours?

At eight hours, we work exclusively with amazing artists and designers to create beautiful, high quality bedlinen from their stunning pieces of art.

You wont find any stock images or prints on any of the quilt covers, cushions or pillowcases at eight hours.

What materials do eight hours use?

All our quilt covers and sheet sets are made with high quality cotton, minimum 300 thread count with a subtle sateen finish.

The sateen finish is really great for making those bold, vibrant colours really pop!

Who designs eight hours products?

Thats an easy one!

We work with amazing, talented, incredible Australian artists!

We currently work with artists Maggi McDonald, Wonderland, Deb McNaughton & others still to come!

What comes in a Quilt Cover Set?

A typical quilt cover set consists of a quilt cover and two matching pillowcases. The quilt cover is a decorative covering for the quilt, while the pillowcases are designed to coordinate with the quilt cover and cover the pillows. Single quilt covers come with one coordinating pillowcase.

How many Quilt Covers do I need?

Having a minimum of two quilt cover sets at your disposal is recommended as it enables you to alternate between them, thereby prolonging the lifespan of each quilt cover. This versatility also empowers you to experiment with various combinations of quilt covers and pillowcases, crafting a variety of bedroom aesthetics. Moreover, possessing multiple quilt cover sets grants you the flexibility to refresh your bedroom decor effortlessly, eliminating the need for substantial investments in new bedding.

Do you have any physical stores?

Not currently! but never say never!

How can I join or subscribe to your newsletter?

Simples! Enter your email address into the box at the bottom of this page.

You can unsubscribe at any time - but I promise we wont bombard you with a ridiculous amount of emails....thats just annoying!

What payment methods are accepted?

We accept all major credit and debit cards, PayPal, G Pay, Shop and Union Pay.

Can you tell me more about shipping?

FREE STANDARD DELIVERY FOR ORDERS OVER $150 WITHIN AUSTRALIA

$10 standard flat rate for Australian domestic orders via Australia Post under $150.

All standard orders will be dispatched within 1-3 business days and should arrive
within 2-8 business days.

What delivery service do you use?

Primarily Australia Post but others may be used at our discretion.

Do you ship internationally?

Yes!

We're constantly evolving but we now ship to the following countries as well as Australia:

New Zealand flat rate $30 AUD

United Kingdom flat rate $40 AUD

United States flat rate $40

Transit time is 7-27 business days.

Please ensure you check the product specific sizes before ordering as standard bed sizes do vary by country.

Any customs fees and taxes are payable by the customer.

What's your returns policy?

If for some reason you are not completely happy with your beautiful purchase, you may return the merchandise for a full refund less shipping costs (if applicable) and non refunded payment service fees.* 

You must notify us within 14 days of receipt of goods and return goods to us within 21 days to be eligible. Items must be unwashed, unused and in original packaging with tags intact.

Please notify us by email at admin@eighthours.com.au to request a returns
form. Use REFUND REQUEST as your subject line.

* Credit card and PayPal transaction fees are
usually fully refunded.

Ooops I entered the wrong delivery address! - what do I do?

Not to worry, shoot us an email at admin@eighthours.com.au before your order is despatched and we will make the correction for you.

Is it safe to use my credit card on the eight hours website?

We prioritise security by employing SSL Encryption for data protection. All payments are handled through the trusted Shopify SSL payment system, known for its robust security measures that safeguard against various network threats.

Our security measures meet the stringent standards set by Visa and MasterCard, attesting to the highest level of protection. Additionally, we offer the option to use PayPal, a reputable third-party payment system. With PayPal, customer and credit card data is fortified by military-grade software and encryption through Ingrain devices, ensuring the utmost level of security for your peace of mind.